The Henrietta Water Department provides quality water services to the citizens of Henrietta. The department is responsible for maintaining a distribution system, which has approximately 42.5 miles of water lines and they range approximately from 2″to 12″ in diameter.
Customers wanting to report Water main line breaks, sewer main issues or service problems should contact this number:
8 a.m.- 5 p.m. call City Hall at (940)538-4316
Customers may also contact Todd Choate, City Public Works Director at City Hall.
After hours or weekends call Sheriff’s office at (940)538-5611.
The City has 13 lift stations, 410 manholes, and 2 Wastewater Plants. The North Wastewater plant was built in 1948 and operates on a max flow of 245,000 gallons per day. The South Wastewater plant was built in 1977, and has a max flow of 392,000 gallons per day.
Dock Water-Bulk water purchases can be made at our dock water tower off of N. Bridge Street. The price is .25 cents per every 5 gallons. The dock water dispenser takes quarters only.
Water Rates inside the City limits – The minimum bill for the first 2000 gallons of water used is $86.90 which includes your water, sewer and waste pickup. After 2001 gallons, there is a tiered rate per every 1000 gallons used. water service application
Payments- Water bills can be payed in person, by mail, automatic draft, or in a night drop box located on the South side door of City Hall. We also now have online payments, text to pay and phone payment options that are available 24/7 – 365 days. This payment tab is located at the top right hand banner on the front of our website. Payments must be received in the drop box before 7:30 a.m. for guaranteed processing the same day. We can also take your payment by credit card either in person or over the phone or website for a small convenience fee of $3.00. Meters are read once a month and bills are normally mailed around the 26th of each month and due by the 10th without penalty. If the 10th falls on a Saturday, Sunday, or a legal state or national holiday, the due date is extended to the next regular business day. Anyone that does not receive a bill by the 5th of the month should call City Hall to avoid a late penalty. Failure to receive a bill, or payments delayed in the postal service do not void a late charge.
For those desiring to pay by auto draft from their savings or checking accounts, please print and return the attached agreement.